Donald G. Zauderer

Managing Workplace Conflict: How to Resolve Conflict with Others

Description

A flexible and impactful learning module, The Self-as-Mediator Seminar developed by the dana mediation institute, inc., is the most cost-effective way to empower your employees to handle the challenges of today's intensely interdependent workplace. They will learn how to use a simple yet powerful communication tool to manage the differences that impair teamwork, quality, decision-making, and cooperation throughout your organization.

But more than just a training seminar, this practical program contains resources for changing organizational culture, altering the norms that so often cause obstructive behavior and replace them with constructive, positive behaviors. A core element in the MediationWorks Training System, the Self-as-Mediator Seminar puts the tools of the professional mediator in the hands of every employee to build better workplace relationships.

Key Topics

Assess workplace conflicts to determine whether Self-Mediation is appropriate.
Identify two reflexive behaviors that obstruct joint problem-solving.
Identify five elements of the retaliatory cycle and how to disrupt the cycle.
Initiate dialogue with a co-worker to solve a workplace conflict.
State the conflict issue in terms that promote cooperation and minimize defensiveness.
Persuade a reluctant co-worker to participate in dialogue to solve a workplace conflict.
Utilize the tools of conflict management to engage in a constructive dialogue and form agreements that prevent recurrence of conflict.

Audience

Managers, supervisors, team leaders, career interns, and professional staff.

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